AI Automation for Insurance Brokers
Submissions, renewals, certificates, endorsements, policy checks and a shared inbox that never empties. We automate the policy admin that slows your team down, connected to your management system, email and carrier portals, so your people can spend their time on clients.
Built for brokerages of 10–100 people. Rather than selling a generic AI tool, we build around how your team works.
Policy admin, automated
Anything unusual goes to your team to review first.
Most brokerages we talk to have the same issue: skilled, licensed people spending their day on admin.
It slows down quotes, stretches renewal season, and makes growth depend on hiring.
Details are copied from emails, application forms and attachments into your management system.
AI reads incoming submissions and application forms, extracts the risk details, creates or updates the client record and flags anything missing. See document processing automation.
Quotes from several carriers are read and compared line by line.
Key terms, limits, exclusions and premiums are extracted from each quote into a side-by-side comparison, ready for the broker to review and advise on.
Issued policies are checked against the quote or binder by hand, or not at all.
The issued policy is compared automatically with what was agreed, and differences are highlighted for review.
Renewal lists are pulled manually, and clients are chased for updated information.
Upcoming renewals trigger information requests, reminders and a pre-filled renewal file, with status tracked automatically.
Requests arrive by email and are processed one at a time.
Requests are read, checked against the policy, prepared for approval and sent. Anything unusual is routed to a person.
The team reads every email to work out what it is and who should handle it.
Emails are categorized (new business, renewal, claim, change, query), linked to the right client and routed. First notice of loss details are captured and passed on. See inbox automation.
Every brokerage runs these differently, by line of business, carrier and system. We map your version before we build.
Client story / Insurance
From an approaching expiry date to a broker-ready quote comparison. We automate the information gathering and preparation so Ideal’s brokers can focus on the advice.
Ideal’s public website, captured October 6, 2026. Its existing process reviews policy terms and whether coverage still fits the business. The automation supports that work.
Without automation
The broker spots the renewal, emails for updated details, waits, follows up and collects documents. Then comes checking the old policy, finding changes, preparing submissions and comparing quotes.
All before the recommendation reaches the client.
The renewal starts automatically
Illustrative scenario: a policy expiring on December 15.
Read the existing policy and customer record, then send a personalized questionnaire covering turnover, employees, vehicles and assets.
Personalized renewal questionnaire
Compare the response with last year’s information. Flag material changes for broker review and automatically follow up on missing details.
Changes flagged · Missing information requested
Bring updated details and supporting documents into a broker summary and insurer submission pack. The broker reviews before it goes to insurers.
Broker summary + Submission pack
Extract premiums, limits, exclusions and conditions into a side-by-side comparison, ready for the broker to check.
Quote comparison ready for review
The broker checks the differences, makes the final recommendation and discusses the options with the client. The client decides which cover to arrange.
Human review and advice
Prepared by automation. Reviewed by people.
Information requests, follow-ups, submission preparation and quote comparisons connect into one workflow. Advice and the final recommendation stay with the broker.
BeforeSubmissions are re-keyed
AfterSubmissions arrive pre-filled for review
BeforeQuotes are compared by hand
AfterQuotes arrive already laid out side by side
BeforePolicy checks are rushed or skipped
AfterEvery policy is checked, and discrepancies are flagged
BeforeRenewal chasing fills the diary
AfterRenewal chasing runs in the background
BeforeEveryone works the shared inbox
AfterEmails are routed before anyone opens them
Automation prepares the work. Your team still advises clients, makes placement decisions and approves anything that goes out. You choose exactly where the review points sit.
When the AI isn't confident, or the stakes are high, the item goes to a person to check before anything is posted.
We add validation checks (totals, formats, duplicates, matching against your records) on top of the AI.
Every automated action is logged: what came in, what was extracted, what changed, and who approved it.
We sign an NDA before we see your data (plus a BAA or DPA where you need one), access is limited to what the automation needs, and we never use your data to train AI models.
Every automated step is logged, which helps with file reviews and audits.
Your data is the one thing we can't get wrong. Here are the standards we meet and the agreements we sign before we work with it.
Independently audited security controls. The report is available on request, under NDA.
Certified information security management, covering how we protect your data.
HIPAA-compliant processes for protected health information, backed by a signed BAA.
GDPR- and UK GDPR-compliant processing, backed by a signed DPA.
Reports, certificates and agreement templates are available on request, under NDA. We'll confirm which ones apply to you during the assessment.
Works with
Where a carrier offers an API or data feed, we use it. Where it doesn't, we can automate the portal steps your team does today, and we'll tell you upfront how reliable that will be.
Using something not listed, or something built in-house? If it can be reached, we can usually connect to it.
We follow a policy through your brokerage, from submission to renewal, and see where your team's time goes.
We pinpoint the processes where automation will realistically pay for itself, and tell you which ones won't.
We build the AI-powered automation, with checks and human review where the stakes are high.
We connect it to the software your team already uses, so nobody has to learn a new tool.
We monitor it, fix issues, and expand it as your business changes.
Insurance workflow automation uses software, and increasingly AI, to handle the repetitive steps in a brokerage or agency: submission intake, quote comparison, policy checking, renewals, certificates, endorsements and email triage. It gives brokers more time for clients and placement.
No. We build automation around the management system and tools you already use, rather than asking you to switch platforms. You get the working workflow, and we maintain it.
Most likely. Many systems offer APIs or integration options. Where they don't, there are other approaches, and we'll tell you during the assessment what's reliable for your setup.
No. AI prepares information, such as comparisons, pre-filled forms and flagged discrepancies. Advice and placement decisions stay with your licensed brokers.
Policies and quotes vary a lot, so we combine AI extraction with rule-based checks and human review. We'll test on your real documents before the full build, so you can see the accuracy for yourself.
Renewals are one of the best places to start. They're high-volume, predictable and time-critical. Ideally we build ahead of your peak period, so the automation is proven before it's under pressure.
Tell us where your team loses the most time: submissions, renewals, certificates or the inbox. We'll tell you what AI can realistically handle.
Find What You Can AutomateFree assessment. No commitment. If something isn't worth automating, we'll say so.
